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Support

Find project help and answers to common questions.

A little help to keep you exploring.

Help for each project

Common questions

How do I play or open a game or app?

Open the project page and look for its platform links. Some projects open directly; others are available through WeChat or an app platform.

Why can’t I try some projects yet?

Projects marked “In development” or “Planned” are still taking shape. Check their pages for progress and available ways to try them.

What if a project won’t open?

Check your connection and make sure you’re using a supported platform. If the problem continues, email us the project name, your device and what happened.

Where can I find a project’s privacy information?

Use the privacy or support links on the project’s page. Each project may work differently; website privacy explains browsing this website.

Still need a hand?

Tell us what happened, and we’ll help you find the next step.

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